- Generous welcome bonus.
- Diverse range of payment methods accepted.
- Minimal ongoing promotions and bonuses.
- No search function within games pages.
Launched back in 2012, BGO have been tinkering with their online casino offerings ever since, and the result today is a rock-solid gaming site that offers plenty of plus points for UK players.
The BGO Group oversees a number of related products, with poker and bingo complimenting their casino platform, and that – coupled with approval from the UK Gambling Commission – ensures that players can completely trust the BGO branding.
The emphasis here is very much on the gaming experience, and while we will cover their games library in more detail later in this BGO review, it’s worth noting now that there are more than 1000 games available via their website, and a very handsome collection of 700+ for mobile gamers.
In this review, we’ll explore many of the other key areas that inform the quality – or otherwise – of an online casino, but a quick precis here is that BGO have been in operation for the best part of a decade already, and there’s plenty of good reasons for that long-standing existence.
Games in Abundance
Because all players have their own unique tastes and demands, the cornerstone of any online casino is whether they can offer the perfect blend of quality and quantity in their library of titles.
It’s a mission that BGO do a pretty good job of accomplishing, with a number of the leading software providers (Playtech, IGT, Quickspin et al) on board to provide that sizeable collection as already mentioned.
There’s a pleasing simplicity to the BGO casino site that ensures the different game categories are easy to find, although one criticism here is that there isn’t a straightforward search mechanism – scrolling through hundreds of thumbnails isn’t always the best of fun!
At least there is a distinction between slots, table games, and the various jackpot titles that are available, which quickens the process of finding your favourites somewhat.
There is a live casino too, if that’s your bag, and here you can take on the dealers in a variety of different versions of roulette, blackjack, baccarat, and more.
A warm welcome is assured at BGO, where you can claim a welcome bonus of up to £300 to get you started.
This takes the form of a 100% deposit match, so the amount you will be handed will be relative to how much you deposit in the first place – the minimum is £10.
There are wagering requirements and time frames attached to this offer, so be sure to check the terms and conditions of the bonus to ensure that you are happy that it suits your gaming.
An area of improvement for BGO, moving forward, might be to extend their suite of ongoing promotions and bonuses. At the time of writing, these are a little thin on the ground, and while there are some excellent prizes up for grabs in their slots tournaments, on the whole, there is a feeling of disappointment when it comes to their deals.
Support and Payments
So just how conscientious are BGO when it comes to keeping their customers happy?
Certainly, from a support perspective, they are doing their utmost, with their customer advisers available between 10:00-22:00 (GMT) seven days a week to answer any queries you may have via live chat or email. Sadly, there is no dedicated phone line, at the time of writing.
In our testing, we found their support advisers to be professional, courteous and efficient in their responses to our enquiries, if a little slow in answering their emails.
One of the most pleasing aspects of BGO is their payments platform, via which they accept a comprehensive range of options as far as deposits and withdrawals are concerned. These are processed in quick time too, and there are no withdrawal limits either, in that you can cash out huge sums with minimal problems.
It would be fair to say that BGO has got pretty much every aspect of casino life covered with their platform, and the upshot of that is that they can be considered a trustworthy, solid all-rounder.
They offer a huge games library across the desktop and mobile spectrum, and no matter which device you tend to use, you will find BGO’s gaming platform to be easy-to-use and navigate.
A generous welcome bonus should help to get you off to the best possible start with the firm, although players who are used to enjoying a raft of ongoing promotions on a daily or weekly basis, may just be left a little nonplussed by what is – or, more aptly, what isn’t – on offer here.
There is, at least, the Rewards Hub to savour. Opt into this scheme and each week you will earn loyalty points for your efforts, and as you climb through the levels, the rewards increase exponentially.
As a casino brand that will tick most players’ boxes, we have to recommend BGO to the vast majority of our readers, while noting that only a few will be left cold by a lack of promotional campaigns.