Frequently asked questions

At BetOnAces, we are here to provide an open and transparent review service for our users. If you are seeking an online casino that gives you the very best in gaming software, games and bonuses, our reviews and ratings should help you pinpoint the leading operators. We rank fairly based on reputation, software, user experience, player safety and fairness.

If you want to know if your chosen online casino is a safe and reputable site, be sure to check if they are regulated and licensed by a leading gambling regulator. Both the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA) are leading the way in terms of European iGaming jurisdictions, providing independent periodic testing of sites to ensure their fairness and transparency.

First and foremost, we would urge you to avoid any online casinos that we don’t recommend. Illegitimate or unsafe online casinos are never featured or listed on our site, so you can browse our reviews with genuine peace of mind. If an online casino is unlicensed or unregulated, this should also be a major red flag. An unregulated gaming operator has carte blanche to do what it likes and is not bound to play fair for its customers.

Once you have read our review and you are happy that you’ve found the right online casino for you, simply click the green ‘Play Now’ button to be taken directly to their website. From here, you’ll be required to enter your personal details and verify your identity before you can get started. Most sign-up forms will also incorporate a new customer bonus automatically, giving you exclusive bonus money to play with at your leisure.

If you want a quick and easy way to determine the leading online casinos, be sure to head to our ‘Top 20 Casinos’ page. Here, we list the best 20 online casino platforms based on our exclusive rating and review criteria. Within this list, we’ll also inform you of the available sign-up bonuses for new customers, which are a deciding factor for many of our users.

Ultimately, you need to decide your personal preferences when it comes to casino gaming. Do you prefer video slots? Or perhaps you are more of a table game fan? Are immersive live dealer games important to you? Decide what gaming formats get your juices flowing before choosing a platform that specialises in your preferred formats e.g. video slots, blackjack, roulette or live casino action.

When we discuss new customer sign-up bonuses available at most of the online casinos we review, wagering requirements are often attached to these bonuses. This is the number of times you must spend or wager your bonus funds before it can be withdrawn as real money into your bank account. If you don’t meet these wagering requirements within the allotted timeframe, the bonus money will expire and never be eligible for a real-money withdrawal.

Yes, it is entirely possible for you to be banned from playing at an online casino. The main reasons for being prohibited are suspicion of cheating or money laundering. Some casinos will also ban you from playing until you have confirmed you are of legal age to play. You will often confirm your identity via the Know Your Customer (KYC) system.

There are two types of sign-up bonuses usually available to new customers of online casinos. First and foremost, there are no-deposit bonuses. This is bonus money that’s awarded to you from the moment you become a member of an online casino. The bonus funds will automatically be deposited into your account, ready to play with from the word go. Secondly, there are matched deposit bonuses. For example, a 100% matched deposit bonus will match your first real-money deposit into your new online casino account, effectively doubling your initial deposit with bonus funds.

Yes, there are a growing number of cryptocurrency casinos that permit deposits and withdrawals in leading crypto coins such as Bitcoin and Ethereum. These are a good option for those wishing to enjoy their favourite casino games online using cryptocurrency rather than fiat currencies (GBP, USD, EUR).

The leading online casinos are powered by several innovative software developers, but there are a select few that are considered the pioneers of casino software. The likes of Microgaming, NetEnt, Yggdrasil, Evolution Gaming, Play’n GO and Playtech are all award-winning studios in their own right, committed to designing and developing innovative online casino experiences. Any casino powered by the above software providers should give you the most immersive casino action possible.

Thanks to advancements in HTML5 technology, it has been easier than ever for online casinos to create fully responsive mobile gaming experiences within web browsers. There’s also plenty of online casinos we recommend that have developed native mobile apps specifically for mobile casino players on Android and iOS devices. It’s even possible to find bonuses reserved exclusively for players on the small screen.

BetOnAces has made a tremendous impact on the online casino industry in such a short space of time. It was shortlisted for the ‘Innovative Start-up’ category at the 2019 EGR Marketing and Innovation Awards. Although we no longer offer online casino games ourselves, we certainly know more than a thing or two about what makes a good online casino operator. You can trust us to review and recommend the right casinos for you.

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The best online casinos and betting sites are reviewed and ranked by our online casino and betting experts – check out the best casino and betting sites. See the related resources and list of the top recommended casinos and betting sites:

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Key Areas of Focus in Our Comprehensive Assessment

Our review process at BetOnAces.com involves a detailed examination of several crucial aspects:

Game Variety

The diversity of games and betting markets is a key factor for any betting operator, whether in casino gaming or sports betting. We assess the range of games and betting options available, ensuring a wide and varied selection that caters to the varied tastes of a global audience.

Bonus and Welcome Offers

In the competitive landscape of online gambling, bonuses and welcome offers play a significant role. We scrutinize each offer, including the latest, longstanding, and those recently refreshed, to ensure fairness and clarity. Our analysis aims to provide insights especially beneficial for those new to online gambling, covering various bonus types from Free Spins and No Deposit Bonuses to Enhanced Odds and Matched Deposits.

User Experience

We analyze the ease of use of gambling sites, focusing on how simple it is for users to find what they need. Our review process includes examining the efficiency of the sign-up process, account management, and overall navigation. A gambling site must provide a seamless and intuitive user experience to earn our endorsement.

Payment Options

We extensively review the payment methods offered by gambling sites, emphasizing ease of transactions. This review covers everything from the eligibility of different payment operators to the specifics of depositing and withdrawing funds.

Mobile App Experience

Recognizing the growing trend towards mobile gambling, we evaluate the quality of mobile betting apps. Our assessment focuses on the availability of sports betting markets and casino games, as well as the overall functionality and user-friendliness of mobile platforms.

Safety and Security

The safety and security of online gambling platforms are paramount. We assess each site's adherence to industry standards and regulatory requirements, ensuring they promote responsible gambling and offer adequate protections for users.

Customer Support

The quality of customer support is a critical component of our reviews. We interact with support teams to gauge their responsiveness, helpfulness, and availability, ensuring that the gambling sites provide top-notch customer service.

By covering these essential areas in our reviews, BetOnAces.com aims to provide gamblers around the world with reliable and informative insights, helping them make informed choices about where to gamble online.